FAQ

When will my order ship?
Products are made to order so please expect to wait 21 days, orders in stock are usually shipped within 1–3 business days for the UK & 5-7 days for Rest of the World.. 

Where do you ship?
Almost everywhere. Email info@firdose.co.uk if you’re having trouble placing an order.

What if my tracking number doesn’t work?
Confirmation is sent when your shipping label is printed, please allow up to 12 hours for this information to update. 

How long does it take for a refund to go through?
We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.

Do you take custom orders?
We are able to make custom pieces for individuals most of the time, however, we can accommodate special projects with larger quantities.
Email info@firdose.co.uk for more information.

How do I become a stockist?
If you would like to be considered, please include a link to your website, other brands carried & pictures of your store. We will review your store and respond within 1–3 days.

What if I’m experiencing issues with your website?
If you are having trouble checking out or other website issues please call us :  or email us.
We will respond to you as quickly as possible. Make sure your browser is up to date before contacting Firdose.